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With the information technology-business process management (IT-BPM) industry growing rapidly, it’s no surprise that it a $48 billion revenue is expected by 2020, making the IT outsourcing sector the biggest earner within the Philippines.

“This projected revenue has led to the Philippines officially accounting for 19% of the $250-billion global business outsourcing industry,” says Vikrant Khanna, principal of strategic consulting firm Tholons.

This number has been on a constant uphill, with the Philippines outsourcing IT industry growing 12 times its original revenue number since 2004. This has been a significant comparison to the overall global industry, which grow only 5 times the amount within the same time period with 2008 alone displaying the Philippines surpassed India as the world leader in business processing outsourcing (BPO).

“The advantage of scale, talent, and cost would propel the Philippines to be an attractive location and retain global leadership,” Khanna said.

Outsourcing to overseas countries has been a growing business strategy to cut operational costs. However the Philippines has been a continuous trusted destination for offshore work, with Manila currently the global market leader for BPO solutions and services. It’s vast educated talent pool within the industry of outsourced it services; the prominent westernised culture as well as extensive English proficiency has allowed the Philippines to be an attractive place to hire remote staff professionals, with world-class company names such as Accenture, Hewlett Packard, Telstra and Jetstar being among these companies.

Aside from this revenue growth rate, the employee count is expected to rise. The Information Technology and Business Process Association of the Philippines (IBPAP) spoke during last year’s International […]